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Business
Becoming a Customer Service Executive
time1.5-3hrs
timebeginner level
Do you hope to start a career in customer service or want to improve your skills in your current role? This course will teach you the basic skills and knowledge required to become a customer service executive. We'll show you how to handle difficult customers and situations, as well as how to maintain a positive and professional attitude at all times. By the end of the course, you'll be well-equipped to succeed in the customer service field.
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Becoming a Customer Service Executive
This free online course will teach you the fundamentals of customer service and how to apply it in practical settings.
Do you hope to start a career in customer service or want to improve your skills in your current role? This course will teach you the basic skills and knowledge required to become a customer service executive. We'll show you how to handle difficult customers and situations, as well as how to maintain a positive and professional attitude at all times. By the end of the course, you'll be well-equipped to succeed in the customer service field.
checked1Course description
checked1Course module
A short ad will play before each lesson.
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Module 1
5 Lessons
Providing Good Customer Service
In this module, you’ll be introduced to how you can provide efficient customer service and how to handle customers that are in a rage. We’ll show you who provides customer services, how to stay positive throughout the day and how to determine customers’ needs. You’ll learn about telephone communication, electronic customer service and more.
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1.Learning Outcomes
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2.Course Overview
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3.Customers Needs and In-Person Customer Service
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4.Electronic Customer Service and Difficult Customers
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5.Lesson Summary
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Module 2
1 Lessons
Course assessment
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